IBM Centennial Film: 100 X 100 - A century of achievements that have changed the world (by IBM)
"While serving them online costs the library some money, they are creating value, too, by opening up conduits into the library for superusers."
"A number of people have asked about the influence of Edward Tufte, and you specifically mention, “The Visual Display of Quantitative Information,” which I think is his best book…"
"1. You have the content model on one side: The content model is what you have.
2. And you have the mental model on the other side: That’s what the user thinks you offer or should offer."
2. And you have the mental model on the other side: That’s what the user thinks you offer or should offer."
